CAREERS
SENIOR WELLNESS SPECIALIST (OPEN)
STATUS: Full Time
SALARY: Commensurate with experience.
LOCATION: This is a remote position with periodic meetings in Manhattan Beach, CA. Remote privileges contingent on performance. Applicants must reside in Los Angeles County.
POSITION SUMMARY: The Senior Wellness Specialist is a creative and organized individual who brings energy and enthusiasm to the team! They have a passion for planning and executing office wellness programs and will be the go-to person for all things related to wellness. The role requires a balance of planning and organizing events as well as serving as a liaison between clients and vendors. Although the Senior Wellness Specialist will have some early mornings, late nights, and occasional weekend events, the typical work hours are between 9am-6pm and only 20% travel is required. It's time to get planning and have some fun!
JOB REQUIREMENTS:
3-5 years experience in a fast-paced and challenging work environment.
B.S. or B.A. in a health related field or relevant experience.
Passionate about wellness and customer service.
Detail oriented, self starter and a fast learner.
Successful work history in the development of health education programming.
Demonstrated ability to establish priorities and organize resources.
Demonstrated ability to resolve problems and effectively communicate in writing and over the phone.
Demonstrated ability to develop and maintain long and short term goals.
Proficiency with G-Suite (Gmail, Google Docs, Sheets, Slides) and various virtual platforms (Zoom, Teams, RingCentral, etc.).
Proficiency with CRM Software (Zoho, Salesforce, etc.)
Proficiency with Project Management Tools (Airtable, ClickUp, Asana, etc.)
MAJOR RESPONSIBILITIES: The Senior Wellness Specialist, serving as a leader/mentor within the client services team, oversees wellness program management, client wellness strategy development, and various assigned tasks. The key responsibilities include:
Lead, mentor, and support team members to foster seamless collaboration and continuous skill development.
Provide mentorship and guidance to team members, acting as a key support filter and leading weekly team huddles in a leadership capacity.
Ensure the currency and accuracy of Wellness Specialist Standard Operating Procedures (SOPs) by conducting regular audits and updates on a semi-annual basis.
Develop, implement, and oversee innovative wellness programs tailored to the needs of both new and existing corporate clients.
Cultivate robust business relationships by collaborating effectively with corporate clients, carriers, and brokers to ensure seamless program integration and success.
Maintain meticulous client records, manage interactions, and uphold the integrity of program data within the CRM system for streamlined operations and effective client management.
Manage projects efficiently using ClickUp for streamlined project management processes.
Serve as a dedicated steward of client relationships, prioritizing client satisfaction, ensuring retention, and proactively identifying opportunities to expand service offerings.
Own small-to-large client accounts by driving engagement, retention, and program expansion, while proactively identifying risks and opportunities to support long-term client success.
Achieving organizational revenue goals by identifying and pursuing strategic opportunities for program expansion and sustainable financial growth.
Create compelling marketing collateral to support both new and existing corporate client initiatives, effectively communicating the value and impact of wellness programs.
Evaluate program engagement metrics to provide insightful assessments, guiding adjustments for continuous improvement and heightened effectiveness.
Maintain compliant vendor relationships to enhance the overall quality and diversity of wellness program offerings.
Serve as a valuable client resource for population health trends, best practices, and evidence-based approaches to provide informed guidance.
Develop expertise in a specialization track (e.g., Marketing, Vendor Procurement, Culture & Experience/People Leadership, or other evolving business needs) and provide internal thought leadership through process improvements, templates, and strategic recommendations.
Develop and maintain the company brand through digital and in person interactions.
Foster a positive company culture by actively demonstrating teamwork, accountability, and alignment with company values through personal corporate citizenship.
BENEFITS:
Competitive Health Benefits
401K with Employer Match
Remote Privileges
Meaningful PTO
Monthly Wellness Reimbursement
Technology Stipend
Marino Wellness is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We are committed to treating all applicants for employment equally based upon job-related qualifications and without regards to race, color, national origin, religion, age, sex, sexual orientation, marital status or any other characteristics protected by law.